Term and Conditions

1. User Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Not use our website to engage in any fraudulent activities
• Be responsible for all activities that occur under your account

2. Products and Services Description

Koolaburra by UGG Shop offers a variety of products including:

• Home decor and accessories
• Bed and bath products (towels, rugs, mats, etc.)
• Clothing and footwear
• Pet accessories
• And other lifestyle products

We strive to display our products as accurately as possible, but please note that:

• Actual colors may vary slightly due to monitor settings
• Product descriptions are provided for informational purposes
• All products are subject to availability

Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:

• Bath Accessories (including loofahs, brushes, and personal care items)
• Bath Rugs & Mats
• Bath Towels

3. Order and Payment Terms

Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are displayed in US Dollars. Prices are subject to change without notice. You are responsible for any applicable sales tax, import duties, or customs fees that may be imposed on your order.

Shipping Information

We ship internationally to most global destinations (excluding Asia and some remote areas):

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

4. Returns and Refunds Policy

Return Window

We offer a simple returns and exchange process within 15 days of receiving your order.

Return Conditions

To be eligible for return or exchange, items must be:

• Unused, unworn, and in original condition
• In the original packaging with all tags attached
• Accompanied by the original proof of purchase (order number)

Return Process

1. Initiate Your Request: Within 15 days of receiving your order, email our customer service team at [email protected] with your order number and reason for return.
2. Wait for Authorization: Our team will respond within 1-2 business days with a Return Authorization Number (RAN) and instructions.
3. Pack the Item(s): Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or the RAN email inside the package.
4. Ship the Package: Mail your return to: Koolaburra by UGG Shop, 3734 Edgewood Avenue, Fresno, CA 93711 USA.

Refunds

After we receive and inspect your return (typically within 5-7 business days after arrival):

• Refunds will be processed to your original payment method within 7-10 business days after approval
• The original shipping fee is non-refundable
• Your bank or payment processor may take additional time to post the refund to your account

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Koolaburra by UGG Shop or its content suppliers and is protected by international copyright laws.

You may not:

• Republish, reproduce, or distribute content from this website without our express written permission
• Use our trademarks, logos, or other proprietary information without our express written consent
• Use any automated systems or software to extract data from our website

6. Limitation of Liability

Koolaburra by UGG Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our website or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

7. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

10. Contact Information