At Koolaburra by UGG shop, we understand that receiving your carefully selected home essentials, cozy bedding, fashionable footwear, and pet accessories is an exciting part of creating your sanctuary. Our global delivery services are designed to bring our high-quality, stylish products to your doorstep efficiently and reliably, ensuring your experience with us is seamless from start to finish.
Shipping Options
We offer two convenient shipping methods to cater to your needs, whether you’re looking for speed or economy:
- Standard Shipping: For a flat fee of $12.95, we ship via trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. This option is ideal if you want a balance of speed and affordability.
- Free Shipping: For orders over $50, enjoy free shipping via EMS. After processing your order in 1-2 days, delivery usually takes 15-25 days after dispatch. This economical choice is perfect for larger orders, helping you save while you shop.
Note: We ship worldwide, excluding some remote areas and parts of Asia due to logistical constraints. During checkout, you can confirm if your location is eligible for delivery.
Order Processing
Once you place an order, our team gets to work promptly. We take 1-2 business days to process your order, which includes preparing your items with care to ensure they arrive in perfect condition. You’ll receive a confirmation email with tracking information as soon as your package is on its way, so you can monitor its journey to your home.
Delivery Times
Delivery times may vary based on your location and the shipping method chosen. Here’s what to expect:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch—great for faster delivery to most regions.
- Free Shipping (EMS): 15-25 days after dispatch—a cost-effective solution for patient shoppers.
Please note that these times are estimates and might be affected by factors like customs clearance or holidays. We appreciate your understanding and patience.
Tracking Your Order
We believe in transparency throughout the delivery process. With the tracking number provided in your shipment confirmation email, you can follow your package’s progress in real-time. If you have any questions or concerns, our friendly customer service team is here to assist you at [email protected].
Our Commitment to You
Just as we curate our products for quality and comfort, we’ve designed our delivery options to offer exceptional value and reliability. Whether you’re refreshing your home with our bath towels and decorative accents or upgrading your wardrobe with our athletic shoes and boots, we want every step of your Koolaburra journey to feel effortless and enjoyable.
Thank you for trusting us to be part of your home and life. We’re honored to help you create a space that reflects your unique style—delivered right to your door with care.